What this page covers
Your privacy matters to us.
This page explains how we collect, use, store, and protect your information, and the rights you have under UK data protection law.
1. Definitions
"Personal Data" means any information relating to an identified or identifiable individual.
"Processing" means any operation performed on Personal Data, such as collection, storage, use, disclosure, or deletion.
"Company" means Contractors QS Ltd (trading as Contract Group), the service provider and data controller for the purposes of this policy.
"You" or "User" means any individual or organisation whose data we process, including clients, website visitors, and contacts.
"Services" means our consultancy offerings including Estimating, Quantity Surveying, and Arbitration services.
2. Data Collection
We may collect and process the following categories of personal data:
- Contact information: Name, email address, phone number, company name, and address.
- Business information: Company registration details, project information, and correspondence.
- Website usage data: IP address, browser type, device information, and cookies (see Section 8).
- Financial data: Payment details for services rendered.
- Other information: Any information you voluntarily provide to us.
We collect your data when you:
- Contact us via our website, email, phone, or forms;
- Engage our services or request information;
- Visit our website (automatically via analytics and cookies);
- Interact with us on social media or at events.
3. Use of Data
We use your data for the following purposes:
- To provide and manage our services;
- To communicate with you regarding your enquiries or projects;
- To process payments and manage accounts;
- To comply with legal and regulatory obligations;
- To improve our website, services, and user experience;
- For marketing (with your consent or where permitted by law);
- For analytics, troubleshooting, and security.
We do not use your personal data for automated decision-making or profiling.
4. Data Sharing
We only share your personal data with third parties where necessary and in accordance with this policy:
- With trusted service providers (such as IT, payment, or communication providers) who assist us in delivering our services;
- With professional advisers (such as accountants or legal representatives) as required;
- Where required by law, regulation, or court order;
- With your explicit consent.
We do not sell or rent your personal data to third parties. Where data is transferred outside the UK, we ensure appropriate safeguards are in place.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. The retention period depends on the nature of the data and our obligations.
When data is no longer required, it is securely deleted or anonymised.
6. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
Access to your data is restricted to those employees, contractors, and third parties who need it for legitimate business purposes and are subject to confidentiality obligations.
While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. If you suspect any misuse or loss of your data, please contact us immediately.
7. Your Rights
You have the following rights regarding your personal data under UK GDPR:
- Access – Request a copy of the personal data we hold about you.
- Rectification – Request correction of inaccurate or incomplete data.
- Erasure – Request deletion of your data where permitted by law.
- Restriction – Ask us to restrict processing of your data in certain circumstances.
- Objection – Object to processing based on legitimate interests or direct marketing.
- Data portability – Request transfer of your data to you or another provider.
- Withdraw consent – Where processing is based on consent, you may withdraw it at any time.
- Lodge a complaint – Complain to the UK Information Commissioner’s Office (ICO) if you believe your rights have been infringed.
To exercise any of these rights, please contact us using the details at the end of this policy.
8. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings.
For more details, please see our Cookie Policy.